So, y’know how in Star Wars nearly every character says, “I have a bad feeling about this.”? That’s how I felt last Friday after sitting through the 20 minute presentation, “You and Your New Phone From Hell.” Just kidding, the presentation didn’t have a title. But, if it had, that is totally what it should have been.
See, for some reason, we had to get rid of the wonderful, fantastic phones with decent reception, and replace them with phones that Crowley would recommend. And do you know why he’d recommend them? Because after you’ve disconnected the same client 3+ times in a row, when attempting to transfer them, you start seriously wondering if you’re going to have to sell your soul in a crossroads deal just to make the phones play nice.
Believe me, there is absolutely NOTHING a client loves more than constantly being disconnected. I’m sure that the irritated, haggard tone their voice takes on is just a mask for how much they’re enjoying the whole experience.
Y’know what else is super fun about the new phone system? The phone numbers. None of our old phones had direct numbers. However, each of the new phones has its own, individualized number. In theory, this is a good idea. What’s not a good idea? The phone company assigning previously owned numbers to these phones. I’ve spent way too much time this week fielding calls of people trying to reach Farmer’s Insurance. Most people are pretty startled when they’re calling for an insurance quote, and instead get a medical reference lab.
Maybe the evil phones would be appeased if I sacrificed a chicken…